iMCheck Satisfaction Guarantee & Return Policy
To protect your rights, iMCheck and US3C run the most transparent, objective inspection and return process in Taiwan. If you are not happy with the quote, we return your device free and never force a sale.
1. Final Acceptance & Re-Inspection
Devices recycled by convenience-store mail-in or smart locker go through standardized re-inspection at the US3C lab:
What We Re-Inspect
- Minor screen scratches and display condition
- Body dents, impacts, and frame structure
- Screen aging, burn-in, and touch dead zones
- Battery health and charge/discharge status
- Camera, speakers, and biometric modules
Price Adjustment & Payout
If re-inspection matches the initial App assessment, we pay the full locked price. If the condition differs, US3C sends a final adjusted quote with real device photos, and you decide whether to sell.
2. Satisfaction Guarantee & Free Returns
Zero-Risk Free Return
If you disagree with the adjusted quote, US3C ships the device back to your chosen address in its original packaging within 3 business days and covers the return shipping in full.
Exceptions (You Pay Return Shipping)
To prevent abuse, the sender pays return shipping (and a possible NT$300 inspection handling fee) in these cases:
- A screen lock, iCloud lock or Google account lock cannot be removed remotely with your cooperation.
- The model differs significantly from the declared one (for example, declaring iPhone 15 but shipping iPhone 11).
- The device cannot power on at all, unless the order noted it as a non-powering faulty unit.
- The device is found to be assembled from non-original parts, or is a blacklisted stolen device.
3. Data Erasure & Legal Liability
Once you confirm the sale and receive payment, ownership transfers to US3C, which immediately starts the Securaze military-grade data erasure process. After erasure, no data can be recovered and the transaction cannot be reversed.